A page does not work
- Reload with ⌘R, or force reload with ⇧⌘R.
- Open Arc blocks ads and trackers by default, which can break a few sites. Try turning off Settings ▸ Advanced ▸ Block ads and trackers, then reload.
- Try the page in an incognito window (⇧⌘N). If it works there, an extension or the site's stored data may be the cause: turn extensions off one by one (⌘E), or run Clear Cookies and Refresh from the command bar, or clear the site's cookies and cache from the site controls in the address box.
Some pages cannot work in Open Arc: DRM-protected video (Netflix, Disney+ and similar) needs Widevine, which Open Arc does not include.
Tabs disappeared from Today
Today tabs are archived after they have been idle. They are in Archive ▸ View Archive…, and ⇧⌘T brings back the most recent one. To keep them longer, change Settings ▸ Profiles ▸ Archive tabs after. See Today and the archive.
My sidebar looks wrong after a change
Help ▸ Restore Data lists daily backups of your sidebar from the last seven days. Choose one to restore.
Sync does not bring changes over
See Syncing between Macs.
Open Arc crashed
Crash reports are saved on your Mac and never uploaded. Settings ▸ Advanced ▸ Show Crash Reports in Finder shows them. Attach the newest one to an issue if you would like us to look into it.
Report a problem
- Choose Help ▸ Troubleshooting ▸ Copy Open Arc Info to copy your app version and system details.
- Open an issue on GitHub , paste the info and describe what happened and what you expected.
Help ▸ Troubleshooting ▸ Reveal Open Arc Data shows the app's data folder in Finder. Do not change files there while Open Arc is running.